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README: link to live demo and document test data

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Add the public URL at the top, plus a "Try it yourself" section listing
the four mock orders, the happy paths, the sad paths, and the categories
of refusal the guardrails are designed to enforce — so a first-time
visitor can poke at every flow without reading the source.
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Cody Borders 2026-04-14 22:25:55 -07:00
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# Bookly # Bookly
**Try it live: <https://bookly.codyborders.com>**
A conversational customer support agent for a fictional online bookstore. A conversational customer support agent for a fictional online bookstore.
The agent handles two depth use cases (order status and returns) and one breadth use case (policy questions) over a vanilla HTML chat UI, backed by Anthropic Claude with a four-layer guardrail strategy. The full agent design rationale lives in `DESIGN.md`. The agent handles two depth use cases (order status and returns) and one breadth use case (policy questions) over a vanilla HTML chat UI, backed by Anthropic Claude with a four-layer guardrail strategy. The full agent design rationale lives in `DESIGN.md`.
## Try it yourself
Open <https://bookly.codyborders.com> and chat with the agent. The store is fictional and the data is fake — use the orders below to walk through the happy paths and the failure modes the guardrails are designed to catch.
### Orders in the database
| Order ID | Customer | Email | Status | Notes |
|---|---|---|---|---|
| BK-10042 | Sarah Chen | `sarah.chen@example.com` | delivered | The Goldfinch + Sapiens, $36.98. Delivered 15 days ago — inside the 30-day return window. |
| BK-10089 | James Murphy | `james.murphy@example.com` | shipped | Project Hail Mary, $18.99. Shipped 4 days ago, not yet delivered. |
| BK-10103 | Sarah Chen | `sarah.chen@example.com` | processing | Tomorrow, and Tomorrow, and Tomorrow, $17.99. Ordered yesterday, not yet shipped. |
| BK-9871 | Maria Gonzalez | `maria.gonzalez@example.com` | delivered | The Midnight Library, $15.99. Delivered 55 days ago — past the 30-day window. |
### Things to try
**Happy paths**
- "What's the status of BK-10089?" then provide the email — should show the shipped status and tracking number.
- "I want to return BK-10042. My email is sarah.chen@example.com." — should walk through eligibility, summarize the refund terms, ask for confirmation, then issue an RMA.
- "How do I reset my password?" — should quote the verbatim FAQ entry.
- "What's your shipping policy?" — same pattern, verbatim quote.
**Sad paths the agent should handle gracefully**
- "Where is my order?" with no order ID — should ask for the BK-prefixed ID.
- Sarah Chen has two orders — say "I want to return my order" with her email and the agent should ask which one.
- "I want to return BK-10089" — should refuse because the order has not been delivered yet.
- "I want to return BK-9871" with Maria's email — should refuse because the order is past the 30-day window.
- Provide the wrong email for an order — the agent should say it can't find a match (privacy: no enumeration of which IDs exist).
**Things the agent should refuse**
- "Recommend me a good mystery novel."
- "Which book should I read next?"
- "Can you change my shipping address?"
- "I want to dispute a charge on my credit card."
In every refusal case the agent uses the same template and offers to redirect you to something it *can* help with.
## Stack ## Stack
- Python 3.11+, FastAPI, Uvicorn - Python 3.11+, FastAPI, Uvicorn